With the pace of economic globalization, our earth is becoming smaller and smaller. Before, it’s hard to get products from a different countries or even a different place in one same country. Because there are lots of conditions are not allowed. With the pace of economic globalization,Our earth is becoming smaller and smaller.With the pace of economic globalization,Our earth is becoming smaller and smaller.But now it’s different, purchasing products from abroad is very common, even for some big equipment like mattress machines.(mattress packing machine, pocket spring machine and mattress tape edge machine)
Buying and transportation is not a problem now. But some buyer might have some doubts. How could we get the machine installation in our workshop? And how could we get technology support or repair service if machines broken?
Well, these are good questions. We don’t know how other companies deal with these problems. But we would like to tell you how does ZIMLIN solved such problems.
Normally, if customers buy our mattress machines. We will offer customer the installation service if customer needs. No mattress where the customer located in. But some customers don’t need the installation service, because they have their technology or they know how to install. (For such customers, we will also offer him the installation technology support)
If customer required, we will sent our engineers to the customer’s factory and install the machine. At the same time, our engineer will teach the workers how to use the machines for free.
But all travel expenses by the buyer’s responsible. Which means the buyer need to pay for the ticket cost, (From China to buyer’s city) and buyer needs to offer our engineer the Accommodation, meals during the service period.
If machine was broken, the buyer should contact our service team first. Then we will arrange our after sales service person to contact you.
First of all, Our after sales service person will offer you the solutions via What’sApp or E-mail. If problem can’t solved and customer also required, we will sent our engineer to your factory to repair.