After Sales Service of The Mattress Machines

Today we discuss the after-sales service of the mattress machines. When purchasing large equipment most concerned about this issues.

With the pace of economic globalization, connections have become closer. Previously, it was difficult to obtain products from different countries or even different parts of the same country. Because there are many restrictions. But now it’s different, purchasing products from abroad is very common, even for some big equipment like mattress machines.( Such as pocket spring machine and mattress tape edge machine, mattress rolling machine and so on )

Buying and transportation is not a problem now. But some buyer might have some doubts. How could we get the machine installation in our workshop? And how could we get technology support or repair service if machines broken? Well, these are good questions. We don’t know how other companies deal with these problems. But we would like to tell you how does ZIMLIN solved such problems.

How could we get the machine installation in our workshop?

Usually, if customers buy our mattress machines. If customers need it, we will provide customers with complete installation services no matter where they are located. But some customers don’t need installation service because they have their technicians or they know how to install. (For such customers, we will also provide him with installation technical support) If the customer needs, we will send our engineer to the customer’s factory to install the machine. Meanwhile, our engineers will teach workers how to use the machines for free. But all travel expenses by the buyer’s responsible. Which means the buyer need to pay for the ticket cost, (From China to buyer’s city) and buyer needs to offer our engineer the Accommodation, meals during the service period.

And how could we get technology support or repair service if machines were broken?

If machine was broken, the buyer should contact our service team first. Then we will provide corresponding solutions for the problems. Our after-sales service team will get in touch with you immediately. First, we will give you a solution via WhatsApp or Email. If the problem can not be solved perfectly and the customer also has request, we will send our engineer to your factory for repair.